At Hilton, everything we do is driven by a firm belief that our hospitality holds the power to be a transformative force for good in the world. One of the ways we bring this belief to life is through Travel with Purpose, our global strategy to drive responsible travel and tourism. This program is integrated throughout our global business, including our operations, supply chain and engagement with our communities.
In 2018, we set ambitious Travel with Purpose 2030 Goals to hold ourselves accountable for the environmental and social progress we aim to create in our business. Our strategy to achieve these goals is organized into three pillars:
We are building a more sustainable future for the hospitality industry through climate action and stewardship. We are focused on reducing the environmental footprint of our hotels through efforts that reduce the use of watts (energy/carbon), water and the generation of waste.
Our business serves as an engine of opportunity in the places where our hotels operate, with a commitment to human rights and an inclusive culture. Our social initiatives provide career growth opportunities, positively impact our communities, and promote responsible, inclusive conduct.
We are committed to a robust governance structure, which allows us to advance and measure our goals with integrity and transparency.
“Our Travel with Purpose program is an integral component of our business strategy, and it also underscores our commitment to remain the best citizen, neighbor, partner and supporter of every community, guest, Team Member and owner we serve.”
⏤ Chris Nassetta, President and Chief Executive Officer
The following sections include information about Travel with Purpose and key progress from 2023. The 2023 Travel with Purpose Report provides a more detailed update about Hilton’s strategy and performance throughout the year.
2023 Highlights and Recognition
Highlights
Continued to provide our guests with an extensive electric vehicle (EV) charging network, making EV chargers available at over 1,800 hotels globally.
Achieved ongoing certification to ISO standards for our hotel portfolio, including ISO 14001 (Environmental Management), ISO 50001 (Energy Management) and ISO 9001 (Quality Management).
Showcased progress toward a more sustainable future for the hospitality industry at COP28 in Dubai, including discussions on the environmental impact of agriculture and food waste reduction.
Hilton Vice President of Global ESG testified before Congress on behalf of Hilton and AHLA at a hearing on “Sustainable Travel for a Thriving Economy.”
Continued to provide support to our global communities in response to major disasters and conflicts, including the wildfires in Maui, earthquakes in Türkiye, Syria and Morocco, and humanitarian crises.
Launched the new Travel with Purpose training for Team Members globally. The training highlights specific, practical actions Team Members can take in their daily work to drive social and environmental impact and was translated in eight languages.
Granted more than $4.4M to organizations in our communities through the Hilton Global Foundation.
Piloted and launched the Green Breakfast initiative, which reduced food waste across breakfast operations at participating hotels by 62%.
Launched a donation program in the U.S. and Canada in which hotels partner with animal shelters to donate worn towels, bathmats and handcloths, which are repurposed for bedding, bathing, and medical needs, diverting an estimated 138k pounds of towels from landfill.
LEADING RECOGNITION
7th consecutive World and North America Dow Jones Sustainability Indices
EcoVadis Gold Medal Sustainability Rating
Fair 360 Hall of Fame
#1 Top Company for ESG and #4 Company for Philanthropy
S&P Global Sustainability Yearbook Member
Human Rights Campaign Equality 100 Award
PEOPLE®
U.S. Companies that Care
Zicklin Index
List of U.S. companies meeting standards of transparency and accountability in political spending
Fortune and Great Place to Work No. 1 World’s Best Workplace
Brand Finance Highest Sustainability Perceptions Value
3BL’s 100 Best Corporate Citizens
IR Magazine
Best ESG Reporting—Large Cap
2023 By The Numbers
Environmental Impact
45.1%
reduction in carbon emissions intensity for managed hotels and 25.1% reduction for franchised hotels (per square meter from 2008 baseline)
26.5%
reduction in water intensity from 2008 baseline for
managed hotels
3,600
people provided with clean drinking water through 3 new community water projects bringing our total to 12 around the world
63.7%
reduction in landfilled waste intensity from 2008 baseline for managed hotels, exceeding our 50% reduction goal
330k+
pounds of soap recycled
70%
of Hilton hotels provide guests access to hydration stations or have an on-site bottling plant
138,000
pounds of towels estimated to be diverted from landfills and donated to shelter animals as part of new linen recycling program
62%
reduction in pre- and post- consumer food waste in 13 UAE-based hotels during our 4-month “Green Breakfast” pilot program.
45k+
Meeting Impact Calculator reports run to provide customers the estimated environmental footprint of meetings and events which is a 35% increase over 2022
82%
of hotels offer Digital Key, which eliminates approximately 100 tons of plastic each year.
Social Impact
860k+
learning and career growth opportunities created
42%
women and 20% ethnically diverse comprise our corporate leadership
2.69M
community members impacted through local support, disaster relief efforts and economic opportunities
377k+
Team Member volunteer hours reported
$4.4M
in grants awarded to community partners through the Hilton Global Foundation, including 75 Action Grants to nonprofit organizations around the globe for hotel-led social and environmental impact projects
3.1M+
new bars of soap donated to communities in need
$865k+
distributed to 3.4k+ Team Members in 2023 impacted by disasters, crisis and personal hardship
$467M
total supplier diversity spend
99%
completion of preventing human trafficking training for managed hotel Team Members and 92% for franchised hotels
