Our
Reporting

In 2018 we launched our commitment to redefine sustainable travel through our Travel with Purpose 2030 Goals, which align with the United Nation’s Sustainable Development Goals. Our aim through our reporting is to provide a transparent and credible account of progress towards our 2030 Goals, and to engage our stakeholders around the value of responsible travel. We have reported externally on our Travel with Purpose corporate responsibility program since 2012. We measure our performance through LightStay, our award-winning ESG management platform. LightStay allows us to measure, manage and report our environmental and social impact across our global portfolio of more than 6,800 managed and franchised hotels.

Our reporting provides insight into our ESG approach, our progress towards our 2030 Goals and how we engage stakeholders to better understand and address the material issues impacting our business. Through the disclosures and downloads on this page, we welcome you to explore our journey and performance.

Performance

At Hilton, we closely track and report on our environmental and social impact. We use LightStay, our award-winning ESG management platform, to measure our hotels’ impacts in the communities in which they operate. We believe that transparent external reporting allows us to better engage our stakeholders on the most material issues impacting our business and collaborate on solutions to address them. Accuracy of our data is important to us, which is why we have obtained independent external assurance over the data points listed below.

ENVIRONMENTAL IMPACT

ENERGY & CARBON: Hilton is committed to reducing our Scope 1 and 2 carbon intensity by 61% by 2030, in line with our science-based targets.

GREENHOUSE GAS EMISSIONS 2021 2020 2019 2008 (Baseline)
Scope 1 direct emissions
Emissions (MT CO₂e) 415,034 329,570 476,036 437,087
Emissions intensity (MT CO₂e/m²) .0151 .0132 .0199 .0307
Scope 2 indirect emissions
Location-based emissions (MT CO₂e) 1,778,303 1,419,705 1,949,324 1,562,544
Location-based emissions intensity (MT CO₂e/m²) .0646 .0569 .0815 .1098
Market-based emissions (MT CO₂e) 1,762,174 1,388,664 1,931,834 1,792,500
Market-based emissions intensity (MT CO₂e/m²) .0641 .0557 .0808 .1260
Total scope 1 + 2 emissions
Location-based emissions (MT CO₂e) 2,193,338 1,749,275 2,425,360 1,999,631
Location-based emissions intensity (MT CO₂e/m²) .0797 .0701 .1014 .1405
Market-based emissions (MT CO₂e) 2,177,208 1,718,234 2,407,870 2,229,587
Market-based emissions intensity (MT CO₂e/m²) .0792 .0689 .1007 .1567
Scope 3 emissions
Franchises - emissions (MT CO₂e) 4,087,530 3,189,909 3,884,715 3,019,210
Franchises - emissions intensity (MT CO₂e/m²) .0785 .0749 .0971 .1363
Emissions from business travel (MT CO₂e) 7,616 6,449 26,754
Emissions from waste (MT CO₂e) 73,000 59,986 117,772 125,821
ENERGY 2021 2020 2019 2008 (Baseline)
Energy consumption (MWh)
Managed 6,164,255 4,956,217 6,828,225 5,289,613
Franchised 12,900,585 10,015,986 11,838,738 8,445,834
Total 19,064,840 14,972,203 18,666,964 13,735,447
Energy use intensity (MWh/m²)
Managed .2241 .1987 .2856 .3861
Franchised .2479 .2353 .2960 .3813
Total .2396 .2218 .2921 .3831

WATER: Hilton is committed to reducing our water use intensity in our managed operations by 50% by 2030.

WATER 2021 2020 2019 2008 (Baseline)
Water consumption (megaliters)
Managed 12,287 9,672 14,026 10,335
Franchised 22,435 16,788 23,327 16,988
Total 34,722 26,460 37,353 27,323
Water consumption intensity (liters/m²)
Managed 447 388 586 754
Franchised 431 394 583 767
Total 436 392 585 762
Water withdrawal (megaliters)
Managed 49,147 38,687 56,103 41,342
Franchised 89,740 67,154 93,309 67,951
Total 128,887 105,841 149,412 109,293
Water withdrawal intensity (liters/m²)
Managed 1,787 1,551 2,346 3,018
Franchised 1,724 1,578 2,333 3,068
Total 1,756 1,568 2,338 3,049

WASTE: Hilton is committed to reducing our waste intensity in managed operations by 50% by 2030.

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WASTE 2021 2020 2019 2008 (Baseline)
Total waste generated (MT)
Managed 114,226 96,609 192,230 159,537
Franchised 239,453 212,321 332,103 264,321
Total 353,679 308,929 524,334 423,858
Total waste intensity (MT/m²)
Managed .0420 .0039 .0080 .0112
Franchised .0046 .0050 .0083 .0119
Total .0044 .0046 .0082 .0117
Landfilled waste (MT)
Managed 77,659 63,815 125,289 133,852
Franchised 217,948 188,956 281,772 221,765
Total 295,607 252,772 407,061 355,617
Landfilled waste intensity (MT/m²)
Managed .0028 .0026 .0052 .0094
Franchised .0042 .0044 .0070 .0100
Total .0037 .0037 .0064 .0098
Waste diversion from landfill (MT)
Managed 36,566 32,794 66,941 25,686
Franchised 21,505 23,364 50,332 42,556
Total 58,072 56,158 117,273 68,241
Waste diversion rate (%)
Managed 32.0% 33.9% 34.8% 16.1%
Franchised 9.0%11.0% 15.2% 16.1%
Total 16.42% 18.2% 22.4% 16.1%

Social Impact

COMMUNITIES: Hilton is committed to creating a positive impact on the communities where we live and work, through local support, disaster relief, and economic opportunities.

COMMUNITIES 2021 2020 2019
Volunteering (number of hours)1 197,184 184,425 549,887
Refugees Impacted2 26,335 11,725 10,883
1 Reduction in logged 2020 volunteer hours is primarily attributable to the temporary closing or suspension of hotels due to the pandemic. 2 Figures provided are cumulative impact since 2015
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CONDUCT: Hilton promotes responsible, inclusive conduct across our value chain operations.

CONDUCT 2021 2020 2019
Supplier Diversity Program (number of women, minority, veteran and LGBTQ- owned businesses we have supported) 2,508 2,700 3,476
Mandatory Anti-Trafficking Training (% of General Managers having completed) 54% 71% 78%

SASB & GRI

We seek to provide material, decision-useful sustainability information to our investors in line with the recommendations of the Sustainability Accounting Standards Board (SASB). We considered SASB’s Hotel & Lodging and Restaurant Standards in developing our table of key SASB metrics for our owned and managed properties. We also report selected SASB data in our 2021 10-K.


The Global Reporting Initiative (GRI) disclosure framework is an internationally recognized set of indicators for economic, environmental and social aspects of business performance. We use our GRI Index to set forth how the GRI framework has been applied to our ESG reporting process, in alignment with global best practices. Our GRI Index provides our stakeholders with the references where they can locate content of interest, and we also provide direct answers to specific indicators covered in the GRI framework.

Assurance

We recognize that the accuracy and credibility of our data is critical to managing our impact and transparently reporting on our performance. That is why we have worked with Dekra Certification, Inc. to obtain limited independent assurance over our environmental impact data (greenhouse gas emissions, energy, water and waste) since 2013. Dekra has also provided limited assurance over our selected social impact metrics since 2018. Please see our 2021 Assurance Statement for more information.

Reports & Downloads

ESG Reports

Performance & Assurance

ADDITIONAL REPORTING

SASB TABLE & GRI INDICES

CDP RESPONSES

GOVERNANCE & POLICIES